Clear rules for a fair marketplace.

By creating an account or using this website you agree to these terms. They explain what we do, what brands are responsible for, and how reviews and reports are handled.

1Who we are and what you are agreeing to

Know & Win ("we", "us") is a rewards marketplace operated from Pakistan. Brands publish short quizzes and the discounts they are willing to offer; you answer the quiz and win a coupon you can redeem at the brand's branch.
By tapping Accept in the app, creating an account or using this website you agree to these Terms, our Privacy Policy and the Community Guidelines below. If you do not agree, please do not use Know & Win.

2Eligibility and your account

You must be at least 13 years old to use Know & Win. If you are under 18 you confirm that a parent or guardian has reviewed these Terms with you. Brand accounts may only be created by people aged 18 or over who are authorised to act for the business.
You sign in with your Google account. Keep your device and account secure; you are responsible for everything that happens under your account. One person may hold one customer account.

3Know & Win is a marketplace

Know & Win provides the technology that lets brands offer discounts and lets you win them. Every reward is created, funded and honoured by the brand named on it, not by us.
We do not sell the products or services behind a reward, we do not hold stock, and we are not a party to any purchase you make from a brand.

4Rewards, coupons and the brand's responsibility

The brand alone is responsible for applying the discount shown on your coupon, for the availability, quality, safety and legality of its products and services, for the conduct of its staff, and for complying with consumer law.
We do not guarantee that a brand will honour a coupon, that a product will be in stock, or that goods or services will meet a particular standard. If a brand refuses a valid coupon or something goes wrong at the branch, report the brand in the app so we can investigate. We may warn, pause or remove brands that do not honour their rewards, but we cannot refund or replace a purchase on a brand's behalf.
Coupons are valid only at the branch they name, until the expiry shown, while the campaign is live and while it has redemptions left. Coupons are personal, cannot be sold or exchanged for cash, and are consumed when branch staff confirm the redemption.
Your discount is calculated from your quiz score and rounded to a whole percentage. It is shown before you redeem. A brand may pause or end a campaign at any time; coupons already won stay valid until their expiry.

5Quizzes and fair play

Each campaign allows one attempt per person. If you did not reach the maximum discount you may be offered a retry after watching a short advertisement or answering a quick survey. Your best result is always kept.
Do not use multiple accounts, automation, shared answers or any other method to gain an unfair advantage, and do not interfere with the service or other members. We may cancel coupons and suspend or close accounts that break these rules.

6Reviews and other content you post

After redeeming a coupon at a brand you may leave one review with a star rating and an optional comment, and you may edit or delete it later. Reviews are public and are shown with your display name, photo and city.
Reviews must be honest and based on your own experience. Hateful, abusive, sexual, violent, discriminatory or illegal content, harassment, spam, advertising, personal information about others, and fake or paid reviews are not allowed.
We use automatic filtering, member reports and human moderation. We may edit, hide or remove any content, and restrict or close accounts, at our discretion and without notice. Content hidden after reports is reviewed by our team.
You keep ownership of what you write, and you grant Know & Win a worldwide, royalty-free licence to store, display and share it within the app and website for as long as it is published.

7Community guidelines

Be honest: only review brands you have actually redeemed a coupon with, describe your own experience, and never post reviews for payment, in exchange for rewards, on behalf of someone else, or about your own brand or a competitor's.
Be respectful: no hate speech, threats, harassment, bullying, sexual content, graphic violence or discrimination. Our automatic filter blocks common offensive words in English and Urdu, and our team reviews everything reported.
Keep it relevant: write about the product, service, staff and whether your discount was honoured. No advertising, promotional codes, links, or political or religious messaging.
Protect privacy: do not post phone numbers, addresses, full names, photos or other personal information about staff, other customers or anyone else.
Play fair: do not use more than one account, automate quizzes, share or sell coupons, or file false reports to harm a brand or member.

8Reporting and enforcement

You can report any brand or review from inside the app using the report option on the brand page or next to a review. Choose a reason and add details; reports are confidential and the person reported is not told who filed them.
Reviews that receive several reports are hidden automatically until our team checks them. Our team aims to look at every report within 48 hours and may leave the content in place, hide or remove it, warn or suspend the account responsible, or pause or remove a brand from the marketplace. Filing knowingly false reports is itself a breach of these Terms.
To keep reporting fair, each member can report a given brand or review once and file at most five reports a day. A resolved report can be filed again after 30 days if the problem comes back.
You can also reach us at raheel@knownwin.com for anything that cannot be reported in the app.

9Advertising

Know & Win may show advertisements, including before a quiz retry. Advertisements are provided by third parties and we do not endorse the products or services they promote. We do not use advertising identifiers or tracking across other apps.

10Brand partners

Brands must be approved before they can publish rewards. By publishing a reward a brand promises to honour every valid coupon at the stated branch on the stated terms and to comply with all laws that apply to its business and promotions.
Brands are responsible for everything they upload, including logos, images, descriptions and quiz questions, and confirm they have the rights to use it. Brands must not collect customers' personal data outside the app or contact customers for unrelated purposes.
A brand will compensate Know & Win for losses and claims arising from rewards it publishes, its products and services, or its breach of these Terms.

11Intellectual property

The Know & Win name, logo, app, website and all software are owned by us or our licensors and are protected by law. You may use the app only for its intended purpose and may not copy, modify, reverse engineer or resell any part of it.

12Suspension, termination and deleting your account

You can delete your account at any time from Manage account in the app after confirming your email address. Your account is deactivated immediately and you are signed out; your reviews stop being shown. If you sign in again within 30 days the account is restored. After 30 days your profile, coupons, quiz history, reviews and reports are permanently deleted. Records of completed redemptions are kept in anonymised form so brands can audit their promotions.
If you cannot access the app, email raheel@knownwin.com from the address linked to your account and we will delete it for you within 30 days.
We may suspend or close accounts that break these Terms, the law or the Community Guidelines, or where required to protect other members, brands or the service.

13Disclaimers and limits on our liability

Know & Win is provided "as is" and "as available". We work hard to keep the service running but do not promise it will be uninterrupted, error-free or that any reward will be available in your area.
To the fullest extent permitted by law, we are not liable for any loss or damage arising from a brand's products, services, staff or failure to honour a coupon, from content posted by members or brands, or from your use of or inability to use the service. Nothing in these Terms limits liability that cannot be limited by law.

14Changes, governing law and contact

We may update these Terms from time to time. When we make material changes you will be asked to read and accept the new version in the app before continuing.
These Terms are governed by the laws of Pakistan and any dispute will be handled by the courts of Pakistan, without affecting any consumer rights you have where you live.
Questions about these Terms can be sent to raheel@knownwin.com. These Terms take effect on 18 September 2026.